Privacy Policy

Privacy Policy – Twin Cities Transport & Recovery

Twin Cities Transport & Recovery (“TCTR,” “we,” “our,” or “us”) respects your privacy and is committed to protecting it through this Privacy Policy. This policy explains how we collect, use, and protect your information when you visit our website tctr.com (the “Site”) or interact with us.

By using our Site, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Site.

1.  Information We Collect

We may collect the following types of information:

A.  Information You Provide to Us

  • Name, email address, phone number, and other contact details you provide via forms, quote requests, job applications, or online chat.
  • Vehicle release documents required to follow MN Statutes for releasing a vehicle from impound.
  • Vehicle and service information submitted when requesting towing or transport
  • Any other information you choose to provide (e.g., feedback, reviews, uploaded documents).

B.   Information Collected Automatically

When you visit the Site, we may automatically collect:

  • IP address, browser type, operating system, and device
  • Pages you visit, links you click, and time spent on the
  • Location information (if enabled on your device).

C.   Cookies & Tracking Technologies

  • We use cookies, pixels, and similar technologies to enhance user

experience, track usage, and serve relevant ads. You can manage your cookie preferences through your browser settings.

2.  How We Use Your Information

We may use your information to:

  • Respond to service requests, inquiries, or customer support
  • Schedule and complete towing, recovery, or transportation
  • Process payments and send
  • Improve website performance, usability, and customer
  • Send updates, promotions, or service-related
  • Comply with legal requirements or protect our rights and

3.  Sharing Your Information

We do not sell your personal information. We may share it your information in the following circumstances:

  • SMS, phone calls and service-request related emails from Twin Cities Transport & To help us determine whether you have received a voice message, SMS, or email from us we may receive confirmation that you have opened a message from us. SMS content or phone numbers will not be shared with any 3rdparty or their affiliates.
  • Service providers (e.g., payment processors, IT support, email marketing platforms, web agencies) who help operate our business.
  • Law enforcement or government agencies when required by law or in response to legal
  • Business partners as needed to fulfill services you have
  • Cookies: A cookie is a small piece of information that a website can store on your web browser and then retrieve at a later We may use cookies to enable us to track the portions of the Site you visit, help us identify the portions of our Site that may be the most relevant for your needs, and to help us identify other products or services that may be of interest to you or others. While we use cookies to track the portions of our Site you visit, we do not use cookies to examine your surfing behavior before or after you leave our Site.

4.  Data Security

We use industry-standard security measures to protect your information from

unauthorized access, use, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

5.  Your Choices

  • Opt-Out of Marketing Emails: Click the “unsubscribe” link in any marketing email from
  • Cookies: Adjust your browser settings to block cookies or alert you when cookies are being used.
  • Access/Update/Delete Data: Contact us to request access, correction, or deletion of your personal information (subject to applicable laws).

6.  Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites.

7.  Children’s Privacy

Our Site is not directed toward children under 13, and we do not knowingly collect personal information from them.

8.  Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

9.  Contact Us

If you have questions about this Privacy Policy, contact us at (651) 642-1446.